Customer Story
Solutions at-a-Glance
Single sign-on (SSO) provides seamless access to business-critical applications like Office 365.
Multi-factor authentication secures employees while providing a better user experience.
Cloud-based MFA eliminates the high operational cost of hardware tokens.
Unified, standards-based platform capabilities streamline the authentication experience.
Sungard Availability Services Safeguards Employees With Seamless, Secure Experience
The Objective
Sungard Availability Services (Sungard AS) is a leader in disaster recovery, providing custom-tailored production and recovery services to medium and large businesses. In order to best serve its global customers, the organization needed an identity platform that would boost the productivity of employees while keeping them secure.
The Challenge
Sungard AS wanted to simplify the administration of its authentication services. Previously, they were using a cumbersome hardware token technology that required significant overhead from the operations team. In addition, they wanted to consolidate their single sign-on (SSO) and multi-factor authentication (MFA) needs into a single identity platform, rather than support multiple vendors.
The Solution
Patel’s team selected PingFederate to provide seamless access to all of the internal, cloud, and SaaS-based apps that Sungard AS employees need. Because of the flexibility and standards-based architecture that Ping offers, the IT team is able to connect all new applications quickly, on an ongoing basis.
Given the desire to provide a more secure environment for their users, Sungard AS also evaluated a handful of providers for multi-factor authentication. PingID stood out as the best solution because of a couple of factors. First, the organization had already been successful with PingFederate, and they knew setting up PingID would be fast and simple. Second, it would eliminate on-premises infrastructure and the hardware burden on both administrators and users. Lastly, users loved the one-touch swipe authentication.
“We’ve had an excellent experience working with Ping sales and support. When moving from the Google platform to Office 365, the Ping team was a tremendous help in configuring the solution and partnering with us on implementation,” said Patel.
What stands out about Ping is the seamless user experience. All of our users love being able to swipe or use a fingerprint to authenticate.
Yagnesh Patel
Global IT Manager, Sungard AS
The Results
By leveraging the Ping Identity platform for their identity needs, Sungard AS is able to provide employees with a seamless, secure sign-on experience that makes them happier and more productive. “From a business standpoint, we’ve been able to significantly reduce the operational overhead and lower our user costs,” said Patel.
More About Sungard
Sungard AS partners with customers around the globe to understand their unique business needs and provide production and recovery services tailored to help them achieve their desired business outcomes. They apply their deep expertise and experience in disaster recovery to design, build and run production environments that are resilient and available in the present, and positioned for growth in the future.
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